|
Please note our address:
Northeast SABES is located at the NECC RiverWalk
Northeast SABES
360 Merrimack St., Bldg 9K 3rd Flr, suite 313
across the parking lot from Sal's
look for Building Number (9)/Letter (K) on Banner
Lawrence, MA
01843
For more information and to register for Northeast SABES events, please go to the SABES Web Calendar. To go there now, please click on this link:
**Please note that if the SABES calendar is experiencing technical difficulties, you may contact Deb Gray to register for events at 978-659-1275 or dgray@necc.mass.edu
You will automatically receive an e-mail message with your registration information, however that e-mail is not final confirmation; Northeast SABES will contact you to confirm that you are registered for the event.
SMARTT & Cognos Information
- SMARTT/Cognos Help: There is a new procedure for requesting help for SMARTT and Cognos issues. All requests must now be emailed to smartthelp@gmail.com Please do not call, email or cc your regional tech for assistance. We have created a help desk system that is being managed by techs on a rotating basis. You do not need to provide a detailed description of your issue in the initial email. Once you submit a request to the above link, you will receive an automated reply with a link to a form. Please fill out the short form completely and hit Submit. The tech on duty will either call or email you shortly if they require further information. We appreciate your anticipated patience as we put this system in place.
- SMARTT/Cognos Updates: SMARTT and Cognos trainings will be revised to be more responsive to the needs of the field. Trainings will now be delivered primarily through web conferencing tools instead of face to face. Supplementary online how-to videos will be developed and referred to augment various topics. There is an online SMARTT Manual that should be used as a first source of reference. A Cognos online manual is due to be released shortly.
SMARTT NEW USER Trainings: are now three hours long, and may be delivered face to face or online as needed. We are in the process of creating the SMARTT New User Training entirely online. Please check the SABES calendar to see when the trainings are being held. You may take any of the online courses from any region.
|
|
