Overview

The Support Staff Sharing Group is a peer-facilitated opportunity for support staff to provide program updates, discuss and troubleshoot common challenges, and share resources, promising practices, and more. This group is open to anyone who works in an adult education program who provides support staff services. 

    Audience

    This professional development activity/course is designed for:

  • Both new and experienced support staff
  • Anyone working in the role of support staff in adult education programs, including receptionists, administrative assistants, test administrators, data entry and reporting staff, and other clerical positions
Description

Support staff are often the first people with whom students meet and form relationships at adult education programs. They play critical roles in creating an inclusive and welcoming environment for all students, all the while managing the program's operations, data collection, and reporting systems. The Support Staff Sharing Group is intended to offer an opportunity for professionals to network, share successes and challenges, and problem-solve together.

The topic for this meeting is Creating a Welcoming & Inclusive Environment. 

More than anyone else, Support Staff interact with every prospective student, staff, or partner who walks in the door. In this final meeting of the year, we will focus on strategies for making everyone feel welcome, and ensuring that programs are truly accessible and inclusive for everyone. Please come prepared to collaborate, share, and offer your ideas for supporting these meetings going forward.

Several days before the event, Jane Brandt (jane_brandt@worlded.org) will send you an email with the Zoom link. You will also receive an invitation to enroll in the Support Staff Sharing Group Canvas page.

Course Requirements: To complete the course, attend the 1.5 hour Support Staff Sharing Group meeting.

Extending Your Learning: After the meeting, participants can access and discuss any materials referenced or shared in the Support Staff Sharing Group page. 

Course Access & Support: If you need technical assistance or have questions about accessing the meeting, please contact Jane Brandt at jane_brandt@worlded.org. To ensure that you receive information about the meeting, please save jane_brandt@worlded.org to your email address book.

    Learning Objectives

    Upon completion of this professional development activity/course, you will be able to:

  • Benefit from shared challenges, strategies and resources shared by peers
Presenter(s) / Facilitator(s)
Date
05/14/2025 - 1:00 pm to 05/14/2025 - 2:30 pm
Location

United States

PD Team
SABES Program Support Team
SABES Program Support PD Team - Educational Leadership & Program Management
SABES Program Support PD Team - Advising & Student Support Services
SABES Program Support PD Team: Connecting Adults with Adult Education Services
Topic Area
Advising
Education and Career Planning
Education Leadership & Program Management
Immigration
New Staff